Support services

We are here to support the residents of Hoxton West and if we cannot help you ourselves then we will do our very best to find the people who can.

This page contains a non-exhaustive list of other organisations offering support to UK residents affected by the coronavirus outbreak, whether that be in relation to those directly affected by the virus (i.e. those designated as vulnerable by the NHS) or those who need assistance in relation to housing, food, benefits, mental health or any other issues that you are facing during the outbreak.

We are also here to help you navigate these different resources and will do our best to help you decide which is right for you (although a gentle reminder that our volunteers do not necessarily have expertise in relation to these resources and cannot provide legal, medical or any other professional advice. We will however try our best to support you.). Please do not hesitate to contact us here for a confidential chat about your options.

If you would like us to add another support system or organisation to this list, please contact us here.

Government registration for aid for extremely vulnerable

Register for support if you have a medical condition that makes you extremely vulnerable to coronavirus

Hackney Council Support Services - Housing, Employment, Benefits

Up-to-date Hackney support services still running during this time

Citizens Advice

Age UK

Support and advice available for older people online and via their helpline 0800 678 1602

Hackney Quest

Support for young people and families via food packages and over-the-phone support (Please scroll down their front page to find contact and service details)

Hackney Community Law Centre

Free and independent legal advice and representation currently running online


Practical, legal and emotional support for migrants and refugees. Over-the-phone support

Hackney Chinese Community Services

Social welfare advice over-the-phone


Health related support services for Kurdish and Turkish communities

Latin American Women’s Aid

Support Latin American and BME women from violence. Advice and helplines available

Choice in Hackney

Advocacy and Independent Living Services to disabled people


Deaf advice services

Emergency food

Hackney food bank

You cannot just turn up at a food bank, you must be referred by a social worker, citizens advice or health visitor. Follow the link for more information on how to get help

Made in Hackney

Free food delivery service to vulnerable members of Hackney community. Use this link refer yourself or someone else

Free Meals - Hackney

An up-to-date list of organisations offering free meals and food parcels for pick-up and/or delivery services. Most accept self-referral and do not set criteria for who qualifies. I you need support, whatever your situation, please try here.

Mental health


Includes COVID-19 Mental Health Support Advice


Lots of great information on looking after your mental wellbeing during the COVID-19 outbreak

Young Mind

Information, advice and helplines for young people and children


Including helpline

Sane UK

Including helpline


Telephone befriending service for the elderly


Spitalfields Crypt Trust

Helping those coping with addiction

Engage Hackney

Supports people aged 18+ with accommodation and housing needs


Housing advice and support services online or over the phone

Housing and Homelessness Organisations

An up-to-date spreadsheet of housing and homelessness organisations still providing services.

Rough Sleeping - Hackney Council

Links to charities


Obtaining a sick-note online

Official government guidance on getting a coronavirus-related isolation absence note

Guidance for workers

National government guidance for employees


Universal credit

Official DWP site explaining how claims will work during the crisis


Migrants Organise, Medact & Joint Council for Welfare of Immigrants

Guide covering access to healthcare, translation, protection against hostile environment

COVID-19 info cards

Migrant and Asylum Seeker support in London

Facebook group set up by Lesbians and Gays Support the Migrants

Hackney Migrant Centre

Drop-in centre closed but they continue to support people remotely & need donations